How can we help you?

No. Our platform is fully cloud-based - all you need is a web browser and an internet connection. No downloads, no installations, no complications. Simply sign in and start working. All upgrades and system updates happen automatically in the background, so you always use the latest version.

For all team sizes. Whether you work alone or manage a team with multiple workstations, we have a license tailored to your needs. Each plan is designed to grow with you, so you can easily upgrade when your team or business requires it. See the pricing page for a detailed comparison of plans and features.

An unlimited number of devices - simultaneously. Use the platform on a desktop, laptop, tablet, or phone with no restrictions. The interface automatically adapts to any screen size, giving you full functionality regardless of which device you use.

The trial period lasts 30 days, completely free and with no obligations. During this time, you have access to all features so you can thoroughly test the application in real-world use. If you decide not to continue, simply notify us at [email protected] and your account will be deactivated without any additional charges or obligations.

Yes. We handle migrations from most existing systems. Our team takes care of the entire data transfer process to make the transition as smooth as possible for you and your team. Contact us to discuss the details for your specific case.

By purchasing an annual license and accepting the General Terms of Use, a digital contract is automatically concluded. This process is quick and simple, and the terms are transparently stated. Upon your request, we can also sign a traditional paper contract.

Your data always remains yours. In case of termination, upon your request, alpinify GmbH delivers the latest version of your complete database in a standard format. No lock-in, no hidden conditions - we want you to stay because you're satisfied, not because you have to.

Absolutely. Data security is our priority. We use servers with internationally recognized information security certificates (e.g. ISO/IEC 27001). All data is transmitted via HTTPS/TLS encryption, and automatic backups are performed every 60 minutes, minimizing the risk of data loss. If needed, we conclude a data protection agreement, fully compliant with Swiss and EU data protection regulations.

No. You are the sole owner of your data. We process it only for your benefit and in accordance with the contract - we never claim any rights to it. Your data is never shared with third parties or used for any marketing or analytical purposes.

Everything you need to run a complete salon: appointment scheduling, digital client records, document management, photos, financial tracking, reports, reminders — and much more depending on your license. The application is designed to cover every aspect of daily salon operations in one place.

Unlimited. Client records, documents, and photos are stored without limits. As your database grows, the application remains equally fast and reliable. The only limitations are tied to your license type.

Yes. The application supports a role-based access system with precisely defined rights and permissions for each user. For example, you can allow an assistant access to the schedule while restricting their view of financial data. You control who sees what and who can change what.

Yes. Administrators have full visibility into a log of all user actions, with advanced filters for quick and easy searching. This means you can see at any time who accessed which record, made a change, or deleted data - enabling complete transparency and control.

It is a module that allows clients to fill in or update their personal information directly in the waiting area via a tablet — without paper and without waiting. The data is automatically linked to the client's record, saving time and reducing the chance of errors from manual entry.

Yes. The Online Booking option (available in the Platinum license) allows clients to book appointments online, 24/7. Our team configures the system according to your shifts, services, and holidays, so clients only see available slots that match your schedule. For more details visit alpinBook.com.

SMS messages are sent automatically from the application through our SMS service. You can set when the reminder is sent (e.g. 24 or 48 hours before the appointment), and messages are personalized with the client's name and appointment details. The Sender ID and other details depend on the market and regulatory rules in your country.

The price depends on the market and mobile operator, so minor variations are possible. Costs are charged per sent message and are clearly visible in your admin panel. Contact us for the current price list for your country.

Yes - monthly payment is available for the Platinum license. This option gives you greater flexibility without long-term commitment. For details on prices and conditions, see the pricing page or contact us.

Due to administrative costs and billing process specifics, other licenses are available on an annual basis. Annual payment also provides a more favorable price per month compared to the monthly model.

We continuously develop the system in collaboration with practitioners, so new features are a regular part of our updates. If it's a general improvement, we'll include it in the development roadmap. For specific needs, we offer custom implementation by agreement - with a clear offer, timeline, and transparent pricing.

Technical support is included with every license - we're here to help whenever you encounter a problem or have a question. Live administrative support (call or video) is available in higher plans or as an additional service, and includes setup assistance, team training, and consulting.